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Geoff L

00:00:03 My name's Geoff L, and I work as Concierge at the Coppid Beech Hotel in Bracknell. A Concierge looks after anybody and everybody that's in the hotel, whether they're guests stopping in the hotel, whether they're day visitors, whether they're contractors. Anybody who needs assistance, generally should come through a Concierge. Anything that a guest needs to make their stay at the hotel more comfortable.

00:00:30 I didn't really know what I wanted to do when I was at school. Most of the things that I did at school, that I was happy about doing, were hands on things. Whether it was hands on Science, hands on Arts and Crafts, woodwork, that sort of thing. And my father wanted me to become an apprentice, and be a skilled man, with a City & Guilds Certificate. When I left school I started an apprenticeship, and I did that for five or six years, and finished with a City & Guilds certificate - a Diploma of Merit - in the printing industry.

00:01:10 And I really really really loved that job. Not many years afterwards I got married, and at the time money was a big issue in our lives, and I stopped doing the printing trade, and started to chase jobs with careers and prospects, and some more money. I saw an advert for a Trainee Assistant Manager with a supermarket group. I stayed in the retail sector with that particular company for about five years, then I moved to an even larger group in the retail sector. And I sort of slightly changed careers, in so far as I then moved into managing public houses. My wife and I both joined in as a management couple. Managing the pub is a very challenging job, because you're literally responsible for the - everything for 24 hours a day, seven days a week.

00:01:58 And we had a great time running pubs. So much so that we actually stopped managing the pub and bought a lease from the company, and ran our own business within it. Unfortunately it was at a time that the Government had instructed all the pub companies to start disposing of some of their pubs, and we saw it as an opportunity to sell the pub and make some sort of a profit. As well as selling the pub we got divorced, so the money that we'd made out of it, and in our working likes, went half each. And we went our separate ways. I quite literally just had a few months off, and just chilled out and relaxed. And had a few holidays, and sat back and thought what I wanted to do.

00:02:43 And as my previous life had been involved in working with the public, I decided to look for something where I was working with the public again. So of all things I went into Department Stores.

00:03:00 I probably worked in that retail sector, for me, whether it's running pubs or whether it's working in Department Stores, for more than 30 years. And I'm very happy dealing with them, very happy to meet customers and talk to them, and get them to enjoy their day and their shopping experience, or whatever they happen to be doing for the day. As long as I enjoy the job, and as long as people enjoy me helping them out, I'm happy doing what I'm doing.

00:03:30 I'm a little bit sad that when I was younger, I chased money, my father told me to chase career opportunities. I probably should have listen to him a little bit more. But I chased money once, I've never done it since.

00:03:45 If I could do absolutely anything in the world, I'd probably do exactly what I'm doing 'cause I love talking to customers, I love people. Everyone's different, and everybody's individual. And there's some fascinating and really nice people out there, just waiting to be met.

00:04:02 ENDS

 

Geoff L

Geoff L My name's Geoff L, and I work as Concierge at the Coppid Beech Hotel in Bracknell. A Concierge looks after anybody and everybody that's in the hotel, whether they're guests stopping in the hotel, whether they're day visitors, whether they're contractors. Anybody who needs assistance, generally should come through a Concierge. Anything that a guest needs to make their stay at the hotel more comfortable. I didn't really know what I wanted to do when I was at school. Most of the things that I did at school, that I was happy about doing, were hands on things. Whether it was hands on Science, hands on Arts and Crafts, woodwork, that sort of thing. And my father wanted me to become an apprentice, and be a skilled man, with a City & Guilds Certificate. When I left school I started an apprenticeship, and I did that for five or six years, and finished with a City & Guilds certificate - a Diploma of Merit - in the printing industry. And I really really really loved that job. Not many years afterwards I got married, and at the time money was a big issue in our lives, and I stopped doing the printing trade, and started to chase jobs with careers and prospects, and some more money. I saw an advert for a Trainee Assistant Manager with a supermarket group. I stayed in the retail sector with that particular company for about five years, then I moved to an even larger group in the retail sector. And I sort of slightly changed careers, in so far as I then moved into managing public houses. My wife and I both joined in as a management couple. Managing the pub is a very challenging job, because you're literally responsible for the - everything for 24 hours a day, seven days a week. And we had a great time running pubs. So much so that we actually stopped managing the pub and bought a lease from the company, and ran our own business within it. Unfortunately it was at a time that the Government had instructed all the pub companies to start disposing of some of their pubs, and we saw it as an opportunity to sell the pub and make some sort of a profit. As well as selling the pub we got divorced, so the money that we'd made out of it, and in our working likes, went half each. And we went our separate ways. I quite literally just had a few months off, and just chilled out and relaxed. And had a few holidays, and sat back and thought what I wanted to do. And as my previous life had been involved in working with the public, I decided to look for something where I was working with the public again. So of all things I went into Department Stores. I probably worked in that retail sector, for me, whether it's running pubs or whether it's working in Department Stores, for more than 30 years. And I'm very happy dealing with them, very happy to meet customers and talk to them, and get them to enjoy their day and their shopping experience, or whatever they happen to be doing for the day. As long as I enjoy the job, and as long as people enjoy me helping them out, I'm happy doing what I'm doing. I'm a little bit sad that when I was younger, I chased money, my father told me to chase career opportunities. I probably should have listen to him a little bit more. But I chased money once, I've never done it since. If I could do absolutely anything in the world, I'd probably do exactly what I'm doing 'cause I love talking to customers, I love people. Everyone's different, and everybody's individual. And there's some fascinating and really nice people out there, just waiting to be met. ENDS  

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Age at filming: 50-60, Employer's name: Coppid Beach Hotel
Geoff is a Concierge and really loves his job as he has always gained fulfilment from dealing with the public. He was an apprentice when he first left school and still looks back on that period of his life with great fondness. Among other things, he ran a pub. He wishes he had listened to his father who told him to chase career rather than money. He's a 'little bit sad' he didn't listen to him as he feels things may have turned out differently if he had.

More information about other elementary services occupations n.e.c.

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Average Salary
£19,760
Average Weekly Hours
39
Past Unemployment
YearUnemployed
201114%
201214%
Predicted Employment
Top 10 Industries
For This Job
IndustryJobs
Food & beverage services 7,748
Retail trade2,686
Employment activities2,650
Services to buildings2,358
Accommodation1,588
Postal, etc1,237
Office admin.1,185
Education1,007
Security, etc832
Wholesale trade650
Employment Status
Description

Workers in this unit group perform a variety of elementary services occupations not elsewhere classified in MINOR GROUP 927: Other Elementary Services Occupations.

Qualifications

There are no formal academic entry requirements. Training is typically received on-the-job. NVQs/SVQs are available in some areas.

Tasks
  • Assists hotel guests with luggage etc. on arrival and departure, keeps entrance lobby tidy, deals with guests’ enquiries
  • Assists in the movement of scenery and other stage equipment
  • Divines and tells fortunes by various means
  • Loads numbered balls into bingo machine, starts machine, removes balls and reads numbers, and checks winning bingo cards against numbers drawn
  • Examines and collects tickets at harbours, piers and similar thoroughfares or establishments not elsewhere classified
  • Collects payment, issues tickets and monitors the use of bathing huts, changing rooms, bath houses and deck chairs
  • Dances in adult entertainment establishments.
Employment by Region
Gender Balance
M 61% 39% F
Where to go next
An overview of information relating to the hospitality sectorCoppid Beach HotelSector Skills Council for Hospitality

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