Penny T - Associate Director, Strategic Alliances

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Penny T

00:00:02 My name is Penny T, and I'm responsible for Distribution Service Management. It's great to meet other people, it's really good to work with them to try and improve a process, or to improve something, because that's one of the key fundamentals of what we’re looking to do, is improve processes

00:01:02 I really enjoyed primary school and then I went to a school that was just a little bit away from where most of my friends went as a secondary school. I really didn't enjoy it very much at all I'm afraid. So I didn't do hugely well at school, it has to be said. After my O levels I went to college to study Health – Health Studies, which was a course designed for pre-nursing. I thoroughly enjoyed that and I did really well, but decided not to go into nursing. I think it was one of the things that made me realise I didn't actually want to be a nurse. I think it was a lot of running round with bed pans, and clearing up, and doing those sorts of things, and really I guess that wasn't – it was the cleaning up kind of thing round people that wasn't really for me, I felt at the time. What I perhaps regret is that I didn't go to University. I've subsequently thought well OK what I didn't get at University I've probably taught myself in slightly different ways, but it would I think have been beneficial to have that formal – formal education after school and college.

00:01:25 After the – after the nursing course I went on to work for Boots, I think it was, Boots the Chemist, in retail. I did it for about a year and a half, and I think it was sort of a game, it never really played to my potential, so I always felt that it was – it was good fun, but it was really not too much like work. And I felt that I had to knuckle down and perhaps stretch myself a little bit further. So that's when, following from Boots, I went to work for British Telecom within a clerical position, as a Clerical Officer. It was a good stepping stone actually to go from retail into there, because I could use some of my experiences in terms of customer services and selling, but within more of an office environment.

00:02:14 I got talked into going into recruitment by a Recruitment Consultant, and I worked there for about fifteen months, and I have to say it was probably the hardest job, and for me not a pleasant experience at all. It was very, very hard, very cut-throat, I thought. I decided no, enough’s enough. I applied for a job at Fidelity, and was very successful and got the job. Financial Services is obviously, for good or for bad, a very rapidly changing, you know, volatile industry to be in. And I loved that, I loved the change, and I loved the ethic of the company, which was always to look for continuous ways of improving processes, or the ways we service – the way we service customers etcetera.

00:03:01 The high points have certainly been, I think, first of all being given an operational area to run myself. To be given that opportunity to actually run my own area was a real highlight, and it was great to have other people have faith in me. I probably didn't have as much confidence in – as other people had, in my own ability at that time. I think my outlook is that I really feel very, very strongly about looking at life very positively, looking at life as always being opportunities that are happening and that, you know, keeping your glass half full. To – you know, to really look at things – don't be a victim, don’t think things are happening to you, make change happen for yourself. And I think that's really, really important.

00:03:47 ENDS

Penny T

Penny T My name is Penny T, and I'm responsible for Distribution Service Management. It's great to meet other people, it's really good to work with them to try and improve a process, or to improve something, because that's one of the key fundamentals of what we’re looking to do, is improve processes I really enjoyed primary school and then I went to a school that was just a little bit away from where most of my friends went as a secondary school. I really didn't enjoy it very much at all I'm afraid. So I didn't do hugely well at school, it has to be said. After my O levels I went to college to study Health – Health Studies, which was a course designed for pre-nursing. I thoroughly enjoyed that and I did really well, but decided not to go into nursing. I think it was one of the things that made me realise I didn't actually want to be a nurse. I think it was a lot of running round with bed pans, and clearing up, and doing those sorts of things, and really I guess that wasn't – it was the cleaning up kind of thing round people that wasn't really for me, I felt at the time. What I perhaps regret is that I didn't go to University. I've subsequently thought well OK what I didn't get at University I've probably taught myself in slightly different ways, but it would I think have been beneficial to have that formal – formal education after school and college. After the – after the nursing course I went on to work for Boots, I think it was, Boots the Chemist, in retail. I did it for about a year and a half, and I think it was sort of a game, it never really played to my potential, so I always felt that it was – it was good fun, but it was really not too much like work. And I felt that I had to knuckle down and perhaps stretch myself a little bit further. So that's when, following from Boots, I went to work for British Telecom within a clerical position, as a Clerical Officer. It was a good stepping stone actually to go from retail into there, because I could use some of my experiences in terms of customer services and selling, but within more of an office environment. I got talked into going into recruitment by a Recruitment Consultant, and I worked there for about fifteen months, and I have to say it was probably the hardest job, and for me not a pleasant experience at all. It was very, very hard, very cut-throat, I thought. I decided no, enough’s enough. I applied for a job at Fidelity, and was very successful and got the job. Financial Services is obviously, for good or for bad, a very rapidly changing, you know, volatile industry to be in. And I loved that, I loved the change, and I loved the ethic of the company, which was always to look for continuous ways of improving processes, or the ways we service – the way we service customers etcetera. The high points have certainly been, I think, first of all being given an operational area to run myself. To be given that opportunity to actually run my own area was a real highlight, and it was great to have other people have faith in me. I probably didn't have as much confidence in – as other people had, in my own ability at that time. I think my outlook is that I really feel very, very strongly about looking at life very positively, looking at life as always being opportunities that are happening and that, you know, keeping your glass half full. To – you know, to really look at things – don't be a victim, don’t think things are happening to you, make change happen for yourself. And I think that's really, really important. ENDS

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About Penny T

Age at filming: 36-45, Employer's name: Fidelity International
Penny T is an Associate Director at Fidelity's Strategic Alliances. She has worked her way up through a variety of jobs. She thought she wanted to be a nurse but changed her mind after a Health Studies course.

More information about functional managers and directors n.e.c.

Check out 3 videos about this career


Average Salary
£53,040
Average Weekly Hours
40
Past Unemployment
YearUnemployed
20112%
20122%
Predicted Employment
Future Employment Chart
Top 10 Industries
For This Job
IndustryJobs
Retail trade13,631
Wholesale trade11,184
Specialised construction 5,813
Head offices, etc5,336
Public admin. & defence5,079
Auxiliary  services5,069
Health 4,904
Computer programming, etc4,394
Financial services3,760
Architectural & related3,490
Employment Status
Employment Status Chart
Description

Functional managers and directors in this unit group perform a variety of senior management tasks in respect of other specialist functions or fields of activity in organisations not elsewhere classified in MINOR GROUP 113: Functional Managers and Directors.

Qualifications

Entry standards will vary according to the specific function and requirements of the organisation concerned, as will options for training off- and on-the-job.

Tasks
  • Helps to formulate and implement local government policy and ensures legal and statutory provisions are observed
  • Organises local authority office work and resources, negotiates contracted out services
  • Plans, organises, coordinates and directs the resources of a special interest organisation
  • Formulates and directs the implementation of an organisation’s policies
  • Represents union, association or charity in consultation and negotiation with government, employees and other bodies
  • Stimulates public interest by providing publicity, giving lectures and interviews and organising appeals
  • Directs or undertakes the preparation, publication and dissemination of reports and other information pertaining to the organisation.
Employment by Region
Regional Employment Chart
Gender Balance
M 68% 32% F
Skills Chart
Where to go next
Fidelity InternationalSector Skills Council for Financial Services

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