Inside view: starting a career in adult social care

Hillary Maz ViwanaHillary Maz Viwana recently made a career change, from an electrician to working as a care co-ordinator. He told Victoria Laird what his new role involves.

23 year-old Hillary Maz Wiwana recently became an apprentice at Hollistic Community Care, a private care agency that provides support to people living in their own homes. Although he was a little uncertain about the huge change from electrical work to social care, he realised this was his opportunity to make a real difference.

Hilary’s role involves communicating with social services and a team of carers making sure people using the service are getting the right level of support at the right time. He’s involved in day-to-day assessments of service users’ requirements, creating care packages and allocating care workers where they are needed. He works closely with the management team, supervisors, another care coordinator and the care team.  

“I am really proud to have successfully completed my induction period, considering I had no prior knowledge or skills of working in social care,” explains Hillary, “In my job, I learn new things every day. The most satisfying part of my role is ensuring that our service users receive the very best levels of care. Any concerns or complaints are managed and resolved as soon as possible.”

Hillary is also benefiting from a range of learning and development opportunities. In addition to on the job training and other skills-based courses, he’s being funded to study for his level 2 qualification in Business Administration, and is visited every fortnight by an apprenticeship mentor.

“This position has given me the scope to move into any business field and opened up many options for the future,” he says, “I want to remain in social care and maybe even start my own care business one day, or work up to a senior management position.”

His enthusiasm for his new role is evident, “I would strongly recommend social care to anyone who wants to help make a difference, however small. It’s a very good career so I want to inspire others and help them to realise the exciting opportunities on offer.”

Find out more

Visit Skills for Care to find out more about working in adult social care.