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Client Services Team Leader
Northend Creative Print Solutions

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Andrew Y

0.00.00 My name is Andrew Y. I am the Account Manager and Client Services Team Leader for Northend Printer in Sheffield. Initially I’m an Account Manager which is a sales person and obviously have to bring in a certain amount of sales to meet a target. Next to that I am the Team Leader of the Client Services Department.

0.00.30 That role obviously is a supporting role for the people that work within that department. I was never a hundred percent happy with school. When I did eventually leave it wasn’t because I knew what I wanted to do or where I was going to go, it was just because, you know, within a sort of work experience holiday period I’d been out and you know, been out in the real world and done a few weeks work and just knew that that’s what I wanted to be.

0.01.00 I was more comfortable and happier at work rather than at school. My father worked. My mum didn’t work. I don’t think there was a great deal of influence. They were quite happy for me to make the decision, you know, based on what I felt was right for me. They wouldn’t give too many opinions but were always there for advice should I need it.

0.01.30 The work experience while I was still at school between the sort of fifth and sixth form was just in a stock control environment. It was the company where my dad worked, he got me in there to cover someone who was on sick leave. My father was the Head Accountant for that company. Looking back from here to that point, without the introduction from my father to that company I probably wouldn’t have found my way to where I am now.

0.02.00 It’s just how that’s evolved over time. The company that I’ve been at work experience for had passed my name on to their marketing agency and a few weeks later they got in contact with me and asked me if I would be interested in an opportunity they’d got. It was quite a small company, only about six or seven employees. After about just less than a couple of years the guy that ran it who was well into his 70s by the anyway decided to sort of you know, slow down a little bit.

0.02.30 So more or less sort of half of those six were made redundant at that point. It was quite a blow actually to be made redundant but I was quite confident that there was enough experience to sort of get me back into some form of work. But that wasn’t really to be and it took about a year of, you know, looking round for work.

0.03.00 I’m quite lucky to be in the position where I can leave work at a reasonable hour and get home at a reasonable hour and basically spend as much time with my daughter that I can. That is my inspiration really. Anything which involves time with her is a bonus.

0.03.30 My partner works at Northend as well and we are very good at being able to know the difference between work and home.

0.03.36

 

Andrew Y is the Account Manager and Client Services Team Leader for Northend Creative Print Solutions. He manages the sales team. He wasn't happy in school and work experience taught him that work is where he wanted to be.

More information about Customer service managers and supervisors

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Data powered by LMI For All
£32,760
average salary

The UK average salary is £28,758

40
average weekly hours

There are 37.5 hours in the average working week

55%  female  45%  male 

The UK workforce is 47% female and 53% male

Future employment

Description

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Qualifications

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Tasks

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
  • Co-ordinates and controls the work of those within customer services departments;
  • Discusses customer responses with other managers with a view to improving the product or service provided;
  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
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Employment status