Service Delivery Manager
Julie R left school at 16, and tried a couple of jobs before finding the NHS. When it was suggested to her that she could do a degree her first response "I was like - I couldn't possibly do a degree." Now, however, she believes "I could be anything I wanted to be."
More information about Health services and public health managers and directors
Check out 14 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionManagers and directors in this unit group plan, organise, direct and co-ordinate the resources and activities of health care providers and purchasers at both district and unit levels.
QualificationsEntrants require a degree or equivalent qualification, a professional qualification and/or relevant experience. Off- and on-the-job training is provided through management training schemes. The nature of schemes varies between regions and occupational areas.
- Implements policies of the board, ensures statutory procedures are followed, with particular emphasis on patient safety and the management of risk;
- Liaises with health care professionals to determine short and long-term needs and how to meet these objectives within budgetary constraints;
- Oversees the day-to-day management of the unit or service and provides leadership to staff;
- Uses statistical information to monitor performance and assist with planning;
- Negotiates and manages contracts with providers and purchasers of health care services;
- Manages staff, including recruitment, appraisal and development;
- Monitors and reports upon the effectiveness of services with a view to improving the efficiency of health care provision;
- Coordinates the promotion of public health and wellbeing in the actions and policies of public agencies and their social partners;
- Monitors and reports upon the state of public health and wellbeing.