IT Support Manager
Richard H is an IT Field Support Analyst for CEVA Logistics, making sure that the IT systems which connect the depots are working. "Through the series of jobs I've had, I've realised that the jobs I enjoy the most, or get the most back from, are ones where I'm helping people... What really makes me get going is knowing that I can sort out people's problems."
More information about IT specialist managers
Check out 8 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionIT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.
QualificationsEntrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.
- Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity;
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs;
- Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control;
- Supervises the technical team and coordinates training;
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved;
- Reports on IT activities to senior management.