Head Receptionist/HR
Sheffield United Football Club

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Siobhan W

00:00:03 I’m Siobhan W. I work for Sheffield United Football Club, and I work in HR, I’m also the Head Receptionist, and I deal with all catering’s invoicing. Obviously, I started off in the ticket office, part-time, and I’ve worked through sales, onto reception. One of the main things I do enjoy about my job down here is the very wide variety of people I work with. It’s a very close knit bunch. We all get on very well, everyone in every single department. It is like a family environment down at Sheffield United.

00:00:32 My career as a student. I was one of the people who had very good attendance. I did do my best in all my subjects, to the best of my ability. I did a lot of hockey when I was at school. I’ve done a range of sports from badminton, tennis, horse riding. I didn’t like being forced to do work when I didn’t want to do it, I guess. My business studies lessons weren’t always spent in the classroom, but that was down to me and the teacher having a clash of personalities, I guess. The majority of the two year course was ‘I don’t like you. I’m not going to do your work.’ It got close to my exams and I thought ‘Actually, I’m going to prove you wrong,’ and I ended up, when they said I was going to fail, coming out with two grades better, so I felt very pleased with myself then.

00:01:22 I decided I’d had enough of the school environment and I wanted something different. I then moved to college where no one from my school really went, so I kind of reinvented myself and started putting in a lot more hard work for my A levels. Obviously, I started working as well at the time, down at Sheffield United in the ticket office, part-time, and then kind of progressed from there and got the feel of money. I had every intention, I think, at the time, of still moving onto university. The further I got into the job, the more I enjoyed what I was doing, the more responsibilities I was getting. I think it was important for me because I was going out into the world, starting to make my own footsteps in the working world as well, proving to myself and probably my parents as well that I could actually do it for myself.

00:02:15 Whatever my parents told me, I always wanted to do the opposite. Even when they tried to use reverse psychology, it never really worked on me anyway. My parents, I think, would have liked me to go onto university and get a degree in something for me to use later on in life, whereas I kind of decided I’d started working, I enjoy earning money more, I’m going to do this and do it my way.

00:02:37 My mum has always been a housewife. She has always been there whilst me and my sister have been growing up. My dad has constantly worked hard through the family business, which is a print business. My dad has always been one to put in the extra hours because he has to, and I’ve picked that up from my dad and that’s what I try and do with my job.

00:02:58 I think the most important thing for me at the minute is that I’m happy in my job and I’m happy with the direction I’m going with that, which I am, and I do see myself being at Sheffield United for quite a while yet. When I was ten-years-old, I used to have so many different ideas of what jobs I wanted to do, going from vets to horse riding instructor. Dolphin trainer I think was a good one at one point. But when I’ve grown up, I’ve never known what I’ve wanted to do, and I find all these opportunities and I just take them and I progress from there.

00:03:31 End

Sue works for Sheffield United Football Club in HR and is also the Head Receptionist. "I decided I'd had enough of the school environment and I wanted something different... kind of reinvented myself and started putting in a lot more hard work for my A levels". She started a casual job in the ticket office at that time - and that changed her ideas of going to university.

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Data powered by LMI For All
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£19,760
average salary

The UK average salary is £28,758

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39
average weekly hours

There are 37.5 hours in the average working week

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90%  female  10%  male 

The UK workforce is 47% female and 53% male

Future employment?

Description?

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Qualifications

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.

Tasks

  • Receives callers and clients and directs them to the appropriate person or department;
  • Records the details of enquiries and makes appointments and reservations;
  • Answers, screens and forwards or otherwise deals with telephone enquiries;
  • Supplies brochures, pamphlets and other information for clients;
  • Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency;
  • Maintains reception area in good order.
Employment by region?
Top 10 industries for this job?
Health 18512
Food & beverage services 14757
Sport & recreation 12924
Head offices, etc 12357
Social work 11746
Sale of motor vehicles 11366
Retail trade 10602
Real estate 10573
Accommodation 9957
Public admin. & defence 8415
Employment status?
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