Apprentice at BT Caroline W realised that her planned course of a business degree was not the right route for her and after seeing her cousin suceed decided to embark on an apprenticeship. This has given her a wide variety of training and challenges including a trip to climb a mountain in Africa.
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DescriptionJob holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
QualificationsThere are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
for this job
|Services to buildings||9510|
|Food & beverage services||9240|
|Legal & accounting||8372|
|Computer programming, etc||4087|