Jenny works on the 'front line' at Standard Life helping customers get the right service. She has an interest in marketing and hopes to move over to a more focused role in the future. She's enjoyed sports from a very young age and cycling is something that she's always been passionate about. She'd loved to get to the 2012 Olympics and the 2014 Commonwealth Games and is training six days a week to get there. Standard Life have sponsored her in her cycling career.
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DescriptionJob holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
QualificationsThere are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
for this job
|Services to buildings||9510|
|Food & beverage services||9240|
|Legal & accounting||8372|
|Computer programming, etc||4087|