Natalie K is Customer Services Manager at Lydd Airport. She started her career in a call centre, but found it tedious. "Aviation's something I'm interested in now. It's nothing I'd ever thought of doing at school. But once you're in it, it's good. It's 'cause it's so different every day. I don't think there's many jobs that you actually don't know what's going to happen that day that you go into work. I couldn't do an office job now."
More information about Customer service managers and supervisors
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DescriptionJob holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
QualificationsThere are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
for this job
|Services to buildings||9510|
|Food & beverage services||9240|
|Legal & accounting||8372|
|Computer programming, etc||4087|