Sam L is a recruitment adviser at Addenbrookes hospital, she got "sidetracked" during GCSEs and college, until a number of deaths within her family made her question what she was doing. She says "a lady recently came with a card and some flowers and sort of said thank you... I was chuffed that someone obviously appreciated what I'm doing, it was nice."
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DescriptionHuman resources and industrial relations officers conduct research and advise on recruitment, training, staff appraisal and industrial relations policies and assist specialist managers with negotiations on behalf of a commercial enterprise, trade union or other organisation.
QualificationsThere are no formal academic requirements although most entrants possess a degree or equivalent qualification and/or relevant experience. Many employers expect staff to gain membership of the Chartered Institute of Personnel Development through study for professional qualifications. NVQs/SVQs in this area are available at Levels 3 and 4.
- Undertakes research into pay differentials, productivity and efficiency bonuses and other payments;
- Develops and recommends personnel and industrial relations policies, assists with their implementation and drafts staff handbooks;
- Assists with negotiations between management and employees or trades unions concerning pay and conditions of employment;
- Interviews candidates for jobs;
- Advises on training and recruitment, negotiating procedures, salary agreements and other personnel and industrial relations issues;
- Deals with grievance and disciplinary procedures, and with staff welfare and counselling provision.
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