1.0icouldhttps://icould.comicouldadminhttps://icould.com/author/icouldadmin/rich600338<blockquote class="wp-embedded-content" data-secret="rCDBS9XXrI"><a href="https://icould.com/stories/alex-d/">Alex D</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://icould.com/stories/alex-d/embed/#?secret=rCDBS9XXrI" width="600" height="338" title="“Alex D” — icould" data-secret="rCDBS9XXrI" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> Alex D is Assistant Manager of the Complaints team at Fidelity, in the financial sector. This is often a stressful job and his stress ball gets used a lot. " It has stressful moments, there are times in Complaints when you'll get people screaming down the phone at you, and you think God, this is stressful." But there are other times when he can sort out people's problems and this is very satisfying. Alex hopes to stay with Fidelity and work his way up to senior management.