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Nicky S is a Digital Empowerment Manager for Digital Birmingham, which is part of the Birmingham City Council. "Part of my role really is to ensure that citizens are able to use the technology to adequately engage with services... just to make technology work for them really". As a mother of three Nicky balances a hectic home life with a career, "...it feels as though I've done a full time job before I've even started work in the day!".