Where to get help, advice and support

Whether your problem is online or on solid ground, talking to an adult you know and trust is often the best place to start. But there are plenty of other ways to get advice and support – here’s a round-up of places which can help.

The Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You can call free round the clock, 24 hours a day, 365 days a year.

Childline logo

Childline has practical tips on staying safe online and runs a free and confidential helpline where you can talk about anything. Call, chat online or email.

Thinkyouknow provides advice on using websites, mobiles and new technology. You can also report if you feel uncomfortable or worried about someone you are chatting to online. The site is run by the National Crime Agency’s CEOP Command which protects young people from harm online and offline.

The Mix offers essential support for under 25s and can help with challenges such as mental health, money, homelessness, finding a job, relationships, breakups and drugs. There’s lots of useful information on their website or you can call, chat or text their confidential helpline.


YoungMinds provides help and support with mental health issues, such as coping with your feelings, depression, self-harm and eating disorders.

Ditch the Label logo

Anti-bullying charity Ditch the Label supports people affected by bullying. Check out their website for practical tips on dealing with bullying.