Olivia H - International Operations Manager

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Olivia H

0.03 My name is Olivia H and I am the International Operations Manager for Arcadia Group in the UK. One of the things that I have to do a lot in my job is to look at new stores that we have in markets with franchise partners, so we might have a partner in Spain and they want to open a Top Shop store, so we will look at that and help them layout how the store should look, and send them all of the fixtures, fittings, products and materials so they can open that store.

0.38 When I was at school I didn’t know what I wanted to do, and I arrived in the UK from New Zealand when I was sixteen. I was told I needed to line up my A level subjects to match my university degree, which would lead me into my final job, so I didn’t really have a clue what I wanted to do. I did A levels, and then I went to a restaurant and I worked for a year as a chef and managed the restaurant. And then I decided to do some nannying for a while, and then I decided I needed to do a business studies course, which was quite general, that would give me the opportunity to learn skills to run my own business or work for other businesses. My family were very influential. If I’m honest, what I wanted to do was be a jockey. That didn’t really wash with my parents, so they decided that business studies was far more sensible and they enrolled me in a course in London. There was a lot of tension between my parents and myself, and they talked me into doing the business studies course using a line ‘you either do the course or you go out into the world and you support yourself and make your own decisions.’

2.00 The most major event in my life was when my brother died ten years ago, and I think when you lose someone from your family or very close to you, you quickly have to reassess what your life is all about. And you hear people say ‘Don’t sweat the small stuff,’ and all of a sudden that becomes very easy to understand that a lot of the little things that can crowd your life are suddenly really not that important in the grand scheme of things.

2.32 Well, I’ve done a lot of different things since I finished my degree, and I think because I’ve been very open to change it’s meant I’ve had a lot of opportunities. Some of the roles I have done have been a purchasing officer, I’ve also worked in sales, selling commercial furniture, I’ve managed a gift basket business with a balloon shop that came with it, I also have managed tile shops for floor and wall tiling, voice radio adverts, done some television work, also went to America and worked for an American company as a visual merchandising manager, and then I ended up at Arcadia doing international operations.

3.18 One of the things I’ve achieved that I’m really proud of is the job that I had in America, where I had to create a new department of visual merchandising people. And what that meant was I was the person who led the direction of window merchandising, and I got involved in having to decide how to photograph the product, and work with marketing departments and creative departments to collectively come up with how we felt our store windows should look.

3.46 My ambitions for the future are to really have more of a balance between work and personal time, and I’ve been working really hard on making sure that I don’t take work home with me. I want to continue to work in an international environment because that’s where I have a lot of experience, and continue to work with fun people in a fashion environment.

4.11

Olivia H

Olivia H 0.03 My name is Olivia H and I am the International Operations Manager for Arcadia Group in the UK. One of the things that I have to do a lot in my job is to look at new stores that we have in markets with franchise partners, so we might have a partner in Spain and they want to open a Top Shop store, so we will look at that and help them layout how the store should look, and send them all of the fixtures, fittings, products and materials so they can open that store. 0.38 When I was at school I didn’t know what I wanted to do, and I arrived in the UK from New Zealand when I was sixteen. I was told I needed to line up my A level subjects to match my university degree, which would lead me into my final job, so I didn’t really have a clue what I wanted to do. I did A levels, and then I went to a restaurant and I worked for a year as a chef and managed the restaurant. And then I decided to do some nannying for a while, and then I decided I needed to do a business studies course, which was quite general, that would give me the opportunity to learn skills to run my own business or work for other businesses. My family were very influential. If I’m honest, what I wanted to do was be a jockey. That didn’t really wash with my parents, so they decided that business studies was far more sensible and they enrolled me in a course in London. There was a lot of tension between my parents and myself, and they talked me into doing the business studies course using a line ‘you either do the course or you go out into the world and you support yourself and make your own decisions.’ 2.00 The most major event in my life was when my brother died ten years ago, and I think when you lose someone from your family or very close to you, you quickly have to reassess what your life is all about. And you hear people say ‘Don’t sweat the small stuff,’ and all of a sudden that becomes very easy to understand that a lot of the little things that can crowd your life are suddenly really not that important in the grand scheme of things. 2.32 Well, I’ve done a lot of different things since I finished my degree, and I think because I’ve been very open to change it’s meant I’ve had a lot of opportunities. Some of the roles I have done have been a purchasing officer, I’ve also worked in sales, selling commercial furniture, I’ve managed a gift basket business with a balloon shop that came with it, I also have managed tile shops for floor and wall tiling, voice radio adverts, done some television work, also went to America and worked for an American company as a visual merchandising manager, and then I ended up at Arcadia doing international operations. 3.18 One of the things I’ve achieved that I’m really proud of is the job that I had in America, where I had to create a new department of visual merchandising people. And what that meant was I was the person who led the direction of window merchandising, and I got involved in having to decide how to photograph the product, and work with marketing departments and creative departments to collectively come up with how we felt our store windows should look. 3.46 My ambitions for the future are to really have more of a balance between work and personal time, and I’ve been working really hard on making sure that I don’t take work home with me. I want to continue to work in an international environment because that’s where I have a lot of experience, and continue to work with fun people in a fashion environment. 4.11

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About Olivia H

Age at filming: 36-45, Employer's name: Arcadia Group
Olivia H is the International Operations Manager for Arcadia Group in the UK. She's had a lot of different jobs in the retail sector since graduating. She's particularly proud of the work she did in America, working with creative and marketing people to decide how the store windows should look.

More information about sales related occupations n.e.c.

Check out 1 video about this career


Average Salary
£30,160
Average Weekly Hours
41
Past Unemployment
YearUnemployed
20118%
20129%
Predicted Employment
Future Employment Chart
Top 10 Industries
For This Job
IndustryJobs
Retail trade42,231
Wholesale trade2,958
Food & beverage services 2,689
Sale of motor vehicles 2,123
Real estate 1,290
Sport & recreation600
Accommodation494
Services to buildings493
Health 482
Employment activities471
Employment Status
Employment Status Chart
Description

Workers in this unit group perform a variety of sales occupations not elsewhere classified in MINOR GROUP 712: Sales Related Occupations.

Qualifications

There are no formal academic entry requirements. Training is typically received on-the-job, supplemented by short courses covering practical skills and details of the product or service being sold. NVQs/SVQs in Selling are available at Levels 2 and 3.

Tasks
  • Assesses characteristics of goods/services being sold and decides on main selling points
  • Advises clients and agents on insurance related problems, seeks new outlets for business and quotes premiums, bonus rates, tax concessions, etc.
  • Obtains orders for advertising, financial, catering, printing and transportation services
  • Organises parties in private households to sell clothing, fashion accessories, giftware and other goods
  • Provides demonstrations of a product within retail stores, exhibitions and trade fairs to promote interest amongst potential customers
  • Negotiates agreements for the passage of supply lines over or under land/property and the siting of supporting structures and other items.
Employment by Region
Regional Employment Chart
Gender Balance
M 34% 66% F
Skills Chart
Where to go next
Arcadia GroupSector Skills Council for RetailInformation and Statistics relating to Retail

More information about product, clothing and related designers

Check out 6 videos about this career


Average Salary
£33,800
Average Weekly Hours
45
Past Unemployment
YearUnemployed
20116%
20123%
Predicted Employment
Future Employment Chart
Top 10 Industries
For This Job
IndustryJobs
Sport & recreation7,503
Arts & entertainment 6,760
Education4,006
Services to buildings3,639
Film &  music 3,449
Employment activities3,270
Other personal service 2,976
Other professional2,876
Publishing activities2,535
Head offices, etc2,063
Employment Status
Employment Status Chart
Description

Product, clothing and related designers plan, direct and undertake the creation of designs for new industrial and commercial products, clothing and related fashion accessories, costumes and wigs, and for building interiors and stage sets.

Qualifications

Entrants have usually completed a foundation course, BTEC/SQA award, degree and or postgraduate qualification. NVQs/SVQs in Fashion Design and Design are available at Level 2, as are apprenticeships at Levels 2 and 3.

Tasks
  • Liaises with client to determine the purpose, cost, technical specification and potential uses/users of product
  • Undertakes research to determine market trends, production requirements, availability of resources and formulates design concepts
  • Prepares sketches, designs, patterns or prototypes for textiles, clothing, footwear, jewellery, fashion accessories, set props, wigs, ceramics, plastics, motor vehicles, domestic appliances and engineering products
  • Prepares sketches, designs, mock-ups and storyboards for consideration by theatre/film director or client
  • Submits design to management, sales department or client for approval, communicates design rationale and makes any necessary alterations
  • Specifies materials, production method and finish for aesthetic or functional effect, and oversees production of sample and/or finished product
  • Observes and manages intellectual property issues.
Employment by Region
Regional Employment Chart
Gender Balance
M 57% 43% F
Skills Chart
Where to go next
Arcadia GroupSector Skills Council for RetailInformation and Statistics relating to Retail

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