Explore: Environment

Steward
Eden Project

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Kevin J

00:00:03 My name’s Kevin J, and I’m a Steward at the Eden Project. I’m basically Eden’s Customer Service first point of call. And in the winter I ice skate on the ice rink. Just be looking after the public, making sure they’re all safe – safe and well on the ice rink, and behaving. In summer kind of time I’m anywhere round the site dealing with various customer questions. As a kid I didn’t – I wasn’t really too bothered about a career at that kind of – 5 to 10. No, I couldn’t imagine being in charge of an ice skating rink, no. it would have been the last thing I would have thought of, to be honest.

00:00:45 When I finished school – I did all right in my GCSEs but I – my original plan was to try and find a job, but I couldn’t find anything at the time, so I ended up going into college. And I done quite well again there. When I left college I went into a horticultural job, of all things. I was in charge of maintaining the grounds of a Country Club for about eighteen months. Got made redundant unfortunately, because they put the grounds out to tender. But after that I pretty much went straight to Eden, and I’ve been here ever since.

00:00:31 Looking back on it, you don’t realise it at the time, but school’s pretty good time really. I just felt that I’d had enough of education at the time, when I’d left school. But ever since I’ve been constantly doing qualifications and so – it often changes, the way you feel. My first job in horticulture I ended up doing NVQ 2. I wasn’t in that job long enough to go further than that. But then while I’ve been at Eden, I’ve done NVQ 2 and NVQ 3 in Customer Service, and various different qualifications in tourist attraction kind of operations. Eden’s been very supportive, for one thing. And just wanted to push myself a bit more, and see where that leaded – led!

00:02:24 The major cross-roads in my life was – well the thing that’s had the biggest impact was starting at Eden, because when I was at school, and college, and my first job, I didn’t really have much contact with the public, and I was a reasonably shy person, and not particularly outgoing, but dealing with the public all the time has brought me out of my shell a lot.

00:02:50 I’m a practical person, I like making things, doing things, with my hands and – I’ve got an aspiration possibly to train up as an electrician, in the future, possibly do an apprenticeship. It would make the best use of my abilities and the type of person I am, being a practical kind of person, so I think that would be the best thing to go into these days. But for the moment I’m happy where I am, and – it’s a nice variety of work, and I’m happy, so at the moment I can see myself here for a bit.

00:03:29 The only thing that’s probably held me back a little bit, is not knowing what I wanted to do. I am quite envious of people that know what they wanted to do from school, because then you can just get straight on and do it, but I don’t think you necessarily have to know what exactly you want to do from school to get on in life, and you can still end up in a good job, and be happy. I’ve been lucky in that I’ve found a job with Eden, and yeah it’s been plain sailing really.

00:03:45 ENDS

 

Kevin J, steward at the Eden Project, knows that at 16 not everyone has (or needs to have) a clear career plan. When he couldn’t get a job after school, he went on to study horticulture at college. Joining Eden has been a real turning point in his life. He has taken numerous qualifications e.g. NVQ 3 Customer Service and now realises that eventually, to make the most of his interests and talents, he may take up an apprenticeship to become an electrician.

More information about Customer service supervisors

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£30,680
average salary

The UK average salary is £29,813

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38
average weekly hours

There are 37.5 hours in the average working week

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45%  male 
55%  female 

The UK workforce is 47% female and 53% male

Future employment

Future employment?

Description
? Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Tasks
  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
  • Liaises with clients and handles more complicated or sensitive complaints and queries
  • Develops and plans training for their teams
  • Establishes and monitors work schedules to meet the organisation's requirements
  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems
Employment by region
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Top 10 industries for this job
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Retail trade 13932
Services to buildings 9018
Food & beverage services 7621
Computer programming, etc 5911
Telecommunications 5107
Security, etc 4783
Employment activities 3668
Office admin. 2968
Architectural & related 2459
Electricity, gas, etc 2448
Employment status
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