Kevin J, steward at the Eden Project, knows that at 16 not everyone has (or needs to have) a clear career plan. When he couldn't get a job after school, he went on to study horticulture at college. Joining Eden has been a real turning point in his life. He has taken numerous qualifications e.g. NVQ 3 Customer Service and now realises that eventually, to make the most of his interests and talents, he may take up an apprenticeship to become an electrician.
More information about Customer service managers and supervisors
Check out 12 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionJob holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
QualificationsThere are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.