Morven C helps customers at Irving Railway Station. She broke away from an abusive relationship and trained as a manager of an entertainment complex. "The confidence that I built up with that job was phenomenal. It was amazing and again knowing that I could provide for my daughter being a single Mum was an amazing feeling as well." Then her former boss persuaded her to move to join her at ScotRail.
More information about Rail travel assistants
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionRail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.
QualificationsThere are no formal academic entry requirements, although entrants are required to take a medical examination and have normal colour vision. Training is provided off- and on-the-job. NVQs/SVQs in Rail Transport (Passenger) are available at Level 2.
- Examines and collects tickets at the ticket barrier of a railway station;
- Helps with passenger enquiries and makes announcements over a public address system at stations;
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks;
- Assists passengers with special needs to board and leave trains;
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew;
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train;
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.