Gillian M is a Reservations Manager for Dakota Hotels. "I always wanted to be in hospitality and throughout school and university my part time jobs were always in restaurants or bars... I wanted to see a different side of and move more into a back of house role, working more on numbers and figures than working with people face to face."
More information about Hotel and accommodation managers and proprietors
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The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionJob holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.
QualificationsEntry is possible with a variety of academic qualifications and/or relevant experience. Candidates for these usually require a BTEC/SQA award, a degree or equivalent qualification, or a professional qualification. Off- and on-the-job training is provided and large hotel chains normally offer management trainee schemes. NVQs/SVQs in management for hospitality, leisure and tourism are available at Levels 3 and 4.
- Analyses demand and decides on type, standard and cost of services to be offered;
- Determines financial, staffing, material and other short- and long-term needs;
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required;
- Approves and arranges shipboard entertainment and shore trips and liaises with ship’s agent to ensure that ship is adequately provisioned;
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.