Mark J is a Receptionist and Trainee Manager for Intercontinental Hotel Group. He originally wanted to work in the media, so he funded a voluntary post at the BBC by working as a waiter. But his money ran out before he got any paid work, so he took the hospitality and catering route for his career and satisfies his passion for the media by writing for a local paper in his spare time.
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DescriptionReceptionists receive and direct telephone calls and visitors to commercial, government and other establishments.
QualificationsThere are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.
- Receives callers and clients and directs them to the appropriate person or department;
- Records the details of enquiries and makes appointments and reservations;
- Answers, screens and forwards or otherwise deals with telephone enquiries;
- Supplies brochures, pamphlets and other information for clients;
- Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency;
- Maintains reception area in good order.
for this job
|Food & beverage services||15052|
|Sport & recreation||13623|
|Head offices, etc||13133|
|Sale of motor vehicles||11518|
|Public admin. & defence||8877|
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- Job location
- North West England
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