Forecourt Supervisor
The Co-operative Group (The Co-op)

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Janette R

00:00:03 My name’s Janette R, I’m a forecourt supervisor. I order fuel, serve customers and check weight stocks. I’ve been working at the petrol station for four and a half years, two years as a supervisor.

00:00:19 At school I was a very shy, quiet person. Not really mingle with too many people and just keep back from the crowd.

00:00:31 I was a housewife before I started working here. To start with when I started here, I took the job because the hours suited me with having children and coming out to work. The hours were great. Now I enjoy the job. I like working in a petrol station because it’s smaller, less people to work with. There’s only four people under me. I enjoy working in a smaller group more than in a larger group. Just more contact with people, you’re working with them all the time and it’s the same people you’re dealing with. We’re all close knit and friendly so we all get on very well. In a supermarket there’s a lot of people going about where you’re not in close contact all the time with everybody.

00:01:16 To work in a petrol station you don’t have to have any skills. You’re trained when you start so no qualifications are necessary. The longer you work there, the more training you’re given to do other jobs. The training you receive all you hear is competent persons, learning how to work with fuels, all the different fuels, octane levels and things like that. You also learn the money side of things, how it all works out on the computer.

00:01:47 The things I hate most at work are people not doing as they’re supposed to do. Not filling shelves, not tidying the forecourt up, not cleaning the toilet and leaving dirty cups lying about. If things are not going right with the staff, I have to tell them where they’re going wrong. I have to discipline everything else along that way. I don’t mind telling them how to do things properly as long as they correct themselves in the future in how they do things.

00:02:19 Problems I have to deal with at work is mostly people putting the wrong fuels in their car, drive-offs – people taking fuel and driving without paying so you’re having to involve the Police. That’s about the worst things that happen. If someone drives off, we do have a camera system so first of all we’ll phone the Police, stop the video, rewind it and play it back and see if we have everything on film that happens. Then the Police come over, take a statement then after that they just take the video away and see what they can get off it.

00:02:53 The next few years I’ll just be sticking how I am at the moment because I have a family so I don’t want to forward my career at the moment. I’ll be staying here because the hours suit me, I can near enough please myself what hours I work, so with having a family I can get home if anybody’s ill. I work during the day when my daughters are at school and my sons are out to work and I finish work when my children come home from school, so I’m there all the time for them.

ENDS

Janette R is a Supervisor at a petrol station. She likes working with a small team of people. She says, “The things I hate most at work are people not doing as they’re supposed to do. Not filling shelves, not tidying the forecourt up, not cleaning the toilet and leaving dirty cups lying about.” She also has to deal with people putting the wrong fuel in their car, or driving off without paying. But in spite of all this she enjoys her job.

More information about Sales supervisors

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£27,560
average salary

The UK average salary is £28,758

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35
average weekly hours

There are 37.5 hours in the average working week

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54%  male 
46%  female 

The UK workforce is 47% female and 53% male

Future Employment

Future employment?

Description
? Sales supervisors oversee operations and directly supervise and coordinate the activities of sales and related workers in retail and wholesale establishments.
Qualifications
No minimum academic qualifications are required although some employers may require GCSEs/S grades or A levels/H grades along with relevant work experience. NVQs/SVQs in Retail Operations are available at Levels 1 and 2, and apprenticeships may be available in some areas. Professional qualifications are relevant in some areas of selling and may be an advantage.
Tasks
  • Directly supervises and coordinates the activities of sales and related workers;
  • Establishes and monitors work schedules to meet sales and productivity targets;
  • Liaises with managers and other departments to resolve operational problems;
  • Determines or recommends staffing and other needs to meet sales and productivity targets;
  • Reports as required to managerial staff on departmental activities.
Employment by region
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Top 10 industries for this job
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Retail trade 119064
Wholesale trade 17036
Sale of motor vehicles 15040
Warehousing, etc 8527
Food & beverage services 8371
Legal & accounting 5453
Office admin. 4314
Financial services 4009
Specialised construction 3097
Real estate 2866
Employment status
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Skill importance
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