Self acknowleged 'girly girl' Kayleigh M did not orginally see herself following in her father's footsteps. As career decisions loomed however, she visited the Armed Forces Careers Office. She discovered that as an ICT specialist in the RAF she could travel, make a real difference and have a job that offered variety in where she worked and what she did. She loves it!
More information about IT user support technicians
Check out 5 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionIT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
QualificationsEntry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
- Provides technical support to IT users;
- Advises users on how to resolve hardware and software problems;
- Installs and upgrades hardware, cables, operating systems and/or appropriate software;
- Facilitates user access to systems;
- Refers more complex or intractable problems to appropriate IT professionals;
- Researches possible solutions in user guides, technical manuals and other documents;
- Maintains a log of work in progress, calls received, actions taken and problems detected;
- Reports on commonly occurring queries to detect underlying problems.