Finance Systems Support Analyst
A family friends suggested that IT might be an interesting option for Natalie and that's the area that she decided to pursue at college and then at university. Her parents were supportive of her choices. Her first job was in IT support in a creative organisation before moving to a law firm. She is also particularly interested in fashion and runs her own fashion website in her spare time.
More information about IT user support technicians
Check out 5 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionIT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
QualificationsEntry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
- Provides technical support to IT users;
- Advises users on how to resolve hardware and software problems;
- Installs and upgrades hardware, cables, operating systems and/or appropriate software;
- Facilitates user access to systems;
- Refers more complex or intractable problems to appropriate IT professionals;
- Researches possible solutions in user guides, technical manuals and other documents;
- Maintains a log of work in progress, calls received, actions taken and problems detected;
- Reports on commonly occurring queries to detect underlying problems.