Graham C provides IT support for Glengoyne Distillery. "I took a couple of years at university, I wasn't really happy with it. I wanted to go out and get practical experience rather than sitting reading". His childhood hobby has kept him in a variety of IT jobs.
More information about IT user support technicians
Check out 5 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionIT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
QualificationsEntry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
- Provides technical support to IT users;
- Advises users on how to resolve hardware and software problems;
- Installs and upgrades hardware, cables, operating systems and/or appropriate software;
- Facilitates user access to systems;
- Refers more complex or intractable problems to appropriate IT professionals;
- Researches possible solutions in user guides, technical manuals and other documents;
- Maintains a log of work in progress, calls received, actions taken and problems detected;
- Reports on commonly occurring queries to detect underlying problems.