Explore: Digital and tech

Digital Empowerment Manager
Birmingham City Council

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Nicky S

00:01 My name’s Nicky S and a digital empowerment manager and I work for Digital Birmingham which is part of the Birmingham city council. Digital Birmingham is around bringing the benefits of digital technologies to the citizens of Birmingham and part of my role really is to ensure that citizens are able to use the technology to adequately engage with services, look at the democracy issues across the city really, but just to make technology work for them really.

00:28 I’m a trained project manager so I’m Prince 2 qualified and obviously I work within the area of Digital Birmingham so within IT previous to that I was working within regeneration so education training re-skilling long term unemployed getting them retrained and back into work basically and I suppose that’s where my passion with technology started really within that field.

00:53 Although I work within the field of IT I’m not a techie in the traditional sense of the word, where I am a project manager it just so happens that I work within the field of IT so that’s where my experience and qualifications lie.

01:06 I was going down the path of law so I did, I took a legal secretaries course I did a year studying law at college and that was the direction I was going in worked for a solicitors for a short time and doing conveyancing, really found it wasn’t to my liking and kind of diverted from there really.

01:27 I feel every path you go down you go down for a reason and you know there are benefits as well as you know it may not be your ideal choice but you do learn things along the way which do help you further on down the line as well.

01:40 My dad started off as a chef he’s now an electrical engineer so very much hands on and my mum was working for Severn Trent basically doing customer accounting and large accounts for Severn Trent water.

01:56 I never felt as though I was in you know an normal family so there was nothing that I ever felt that I lacked from, OK I probably didn’t get you know the 2 holiday, 2 foreign holidays a year and certain other advantages but at the time I didn’t feel as though I was missing out on anything and, it’s only once actually coming through that I can appreciate how much my mum did actually you know possibly struggle whether it was financially emotionally and not having a support network there and I can appreciate that now at the time I didn’t feel as though it had any impact on me whatsoever I was able to do what I felt any normal child could and should be able to do at that time.

02:42 I’m a mother of 3 said, my partner works as well he takes the early shift, so he’s usually gone by about 5 I then get up about 6 sort the children out get them off to school the nursery, into work, it feels as though I’ve done a full time job before I’ve even started work in the day, my mother’s been a major inspiration just suppose being a single parent I’ve got a partner, 3 children and I still find it extremely difficult so, you know I hold my hands up to her to raising me alone and actually working as well then it must have been extremely difficult.

03:17 I suppose it’s finding something that you really enjoy doing and I know it’s quite a cliché you’re around that but if you can find something that you’re passionate about that you enjoy doing, to actually try and find a way to incorporate that into your career, or actually the work that you do I think goes some way to having some form of job satisfaction.

03:41 End

Nicky S is a Digital Empowerment Manager for Digital Birmingham, which is part of the Birmingham City Council. “Part of my role really is to ensure that citizens are able to use the technology to adequately engage with services… just to make technology work for them really”. As a mother of three Nicky balances a hectic home life with a career, “…it feels as though I’ve done a full time job before I’ve even started work in the day!”.

More information about IT specialist managers

average salary

The UK average salary is £29,813

average weekly hours

There are 37.5 hours in the average working week

72%  male 
28%  female 

The UK workforce is 47% female and 53% male

Future employment

Future employment?

? IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.
Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.
  • Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity;
  • Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs;
  • Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control;
  • Supervises the technical team and coordinates training;
  • Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved;
  • Reports on IT activities to senior management.
Employment by region
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Employment status

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