Digital Empowerment Manager
Birmingham City Council
Nicky S is a Digital Empowerment Manager for Digital Birmingham, which is part of the Birmingham City Council. "Part of my role really is to ensure that citizens are able to use the technology to adequately engage with services... just to make technology work for them really". As a mother of three Nicky balances a hectic home life with a career, "...it feels as though I've done a full time job before I've even started work in the day!".
More information about IT specialist managers
Check out 8 videos about this career
The UK average salary is £28,758
There are 37.5 hours in the average working week
The UK workforce is 47% female and 53% male
DescriptionIT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.
QualificationsEntrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.
- Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity;
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs;
- Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control;
- Supervises the technical team and coordinates training;
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved;
- Reports on IT activities to senior management.